Frequently Asked Questions

ORDER MINIMUM

BOOKING AND CONFIRMATION

PAYMENT

LIABILITY

CANCELLATION POLICY

CLIENT RESPONSIBLITIES

DELIVERY AND SETUP

FEEDBACK AND COMPLAINTS

FOOD SAFTEY AND ALLERGIES

1. Order Minimum

All food and beverage orders must meet a minimum value of $1,500. Orders below this amount will not be accepted. Drop off & delivery orders min $500 monday - friday 1500 for saturday and sunday.

2. Booking and Confirmation

  • All orders must be placed at least 7 days in advance.

  • A 50% deposit is required upon booking to secure your date and time.

  • The remaining balance is due 3 days before the event.

3. Payment

  • We accept payments via credit card, bank transfer, or check.

  • A 3% processing fee will be added to credit card payments.

  • All payments must be completed before the delivery or event date.

4. Cancellation Policy

  • Cancellations made more than 7 days before the event will receive a full refund of the deposit.

  • Cancellations made within 7 days of the event will forfeit the deposit.

  • Changes to the order must be made at least 5 days before the event and may be subject to additional charges.

5. Delivery and Setup

  • Delivery and setup fees are included in the final quote.

  • Our team will arrive at least 1 hour before the event start time to set up.

  • Any special delivery instructions or restrictions must be communicated at the time of booking.

6. Food Safety and Allergies

  • We adhere to strict food safety standards to ensure the quality and safety of our food.

  • Please inform us of any dietary restrictions or allergies at the time of booking.

  • We are not responsible for any allergic reactions if we are not informed in advance.